Fascination О пинко
He stated that customer support wasn't responsive. We advised the player to contact his payment provider to investigate the issue. We also recommended him not to deposit any more funds until the issue was resolved. The player later confirmed the issue was resolved.
The player from Germany is experiencing difficulties withdrawing his winnings due to incomplete bonus wagering. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Norway had been waiting for a withdrawal for seven weeks. The casino claimed the money had been sent, but the withdrawal was still visible in his account, and the support told him the money was 'coming soon'.
The player had also reported being continually put off in the live chat. After she submitted her complaint to us, she confirmed that the money had been paid. Consequently, we marked the complaint as 'resolved'.
Как вы вдобавок сами можете догадаться, это тоже напрямую связано с подозрениями в нечестной игре – если игрока не банят, ему могут порезать кэфы.
Маленькое меню чуть ниже позволяет по силам перейти перманентно одну из центральных страниц ставок: главная, лайв, мультивид (для того, чтобы им есть, надо шагом марш зарегистрироваться и добавить что-либо в избранное), календарь, результаты, статистика.
The player from Germany made a deposit, and since then she wasn’t able to use her account. She later informed us, that the website is accessible again, therefore we marked this complaint as resolved.
The player from Berlin has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
The player from Latvia deposited money to the casino two days ago, but it has yet to be reflected in their game account or returned to their bank account.
Из минусов – бонус для новых клиентов на первое нагрузка мог бы быть как и больше.
Из негатива пользователи чаще всего жалуются до гроба процедуру дополнительной верификации, некоторым click она «прилетает» сразу минуя регистрации. Пройти дополнительную верификацию – крайне сложно, кроме того, техподдержка часто «игнорит» тех, кому эта дополнительная верификация прилетела.
Pino Casino hat gute Bonusbedingungen und zahlt auch aus! Aber ... macht es unglaublich schwer, sich zu verifizieren und verlangt entgegen jeder Vernunft für jede einzelne Einzahlung einen Screenshot und das ist auch nicht nicht genug, sie wollen auch noch die IBAN und auch Adresse etc haben, die ich nicht im Screenshot bekomme.
He also clarified that his win was made without a bonus. The player later confirmed that all his winnings had now been paid. The issue was successfully resolved with the casino having paid out the player's winnings in full.
After the player had lodged a complaint, we had mediated the communication between the player and the casino. The casino eventually responded, had apologized for the inconvenience and confirmed that a refund had been processed. The player had confirmed receiving the refund, resolving the issue.